01
Endpoint support
macOS troubleshooting, storage and process checks, updates, account basics, application diagnosis, and safe escalation.
Based in Jamaica · Open to eligible remote opportunities
IT Support &
Technical Operations
I approach technical issues methodically, communicate in plain language, and document what happened so the next resolution is faster and safer.
Evidence firstClaims linked to work
Customer awareClear, calm communication
Security consciousLeast privilege and redaction
Work in progressUpdated as skills are verified
01 / SUPPORT FOCUS
Practical support, not a keyword wall.
These are the areas I can currently discuss and demonstrate at an entry level. Depth is labeled honestly.
02
Network triage
Working knowledge of IP addressing, DNS, DHCP, Wi-Fi, VPN concepts, and tools such as ping, traceroute, dig, and curl.
03
Linux fundamentals
Files, permissions, processes, services, logs, package management, SSH concepts, and command-line documentation.
04
Support operations
Issue clarification, reproducible notes, customer-facing explanations, security awareness, and evidence-based follow-up.
02 / TROUBLESHOOTING METHOD
A repeatable path from symptom to resolution.
I use a simple sequence to reduce guesswork and keep the user informed.
Define the problem
What changed? Who is affected? What still works? What is the business or user impact?
Collect evidence
Reproduce the issue where safe, inspect logs and status, and capture exact errors without exposing personal data.
Test the simplest cause
Check one layer at a time and compare expected versus actual results.
Fix and verify
Apply a reversible change where possible, confirm the outcome, and check for side effects.
Close the loop
Explain the result clearly, document the resolution, and schedule follow-up when needed.
03 / EVIDENCE
Labs and documentation with honest boundaries.
Each item states what it demonstrates and what it does not.
Work in progressPriority portfolio
IT Support Lab
A recruiter-readable collection of troubleshooting runbooks, ticket examples, networking exercises, Linux fundamentals, and security notes.
What this proves
The work is being structured around realistic support scenarios and reproducible documentation.
What this does not prove
It is not finished, published, or evidence of employment in a service-desk role.
Repository will be linked after content and privacy review.
LabLocal experiment
RAG Evaluation Lab
A local project exploring document retrieval, FastAPI, ChromaDB, MLflow, mocked tests, and technical setup documentation.
What this proves
I can follow technical documentation, work with local services, inspect code, and explain a system's components.
What this does not prove
It is not enterprise cloud experience, a customer deployment, or an always-on service.
Repository link withheld pending credential rotation and history cleanup.
DocumentationOpen source practice
Hermes Workflow Notes
Reusable workflow and documentation experiments for an open-source AI agent framework.
What this proves
I can organize technical procedures, use GitHub, and write instructions for repeatable tasks.
What this does not prove
It does not make me the framework's maintainer or establish enterprise deployment experience.
04 / CURRENT TOOLKIT
Depth matters more than a long list.
This snapshot separates tools I use from topics I am still developing.
Working tools
- macOS
- Git
- GitHub
- Technical documentation
- Local AI tools
Working knowledge
- Linux basics
- Networking diagnostics
- Docker concepts
- HTTP and APIs
- Security tools
Active development
- Ticket workflows
- SaaS troubleshooting
- AWS fundamentals
- Bash
- Cloud support
05 / TARGET ROLES
Where I can contribute and keep growing.
IT Help Desk
Technical Support
Application Support
IT Operations Support
Cloud Support Trainee
Implementation Support
Current transparency note
My employment history and role-specific résumé are being reconciled against source records before publication. I would rather leave a section incomplete than publish a claim I cannot defend.